Please use this identifier to cite or link to this item: https://er.knutd.edu.ua/handle/123456789/13143
Title: Modern concept of service management
Authors: Morgulets, O.
Khomenko, O.
Keywords: customer-oriented
customer
needs
customer value
loyalty
customer experience
service management
Issue Date: 2016
Citation: Morgulets O. Modern concept of service management = Сучасна концепція управління послугами [Текст] / O. Morgulets, O. Khomenko // Менеджмент. - 2016. - Вип. 23. - С. 35-40.
Source: Менеджмент
Abstract: The article deals with the essence of customer focus as a new approach to company service management that caused a shift in the service management paradigm. The scientific novelty is the author's definition of "client-oriented" in the context of the service management modern concept. The practical value is presented by generated advantages of client-oriented approach implementation into company service management, conditions and primary actions of the transfer to the new management model.
URI: https://er.knutd.edu.ua/handle/123456789/13143
ISSN: 2415-3206
Appears in Collections:Наукові публікації (статті)
Менеджмент

Files in This Item:
File Description SizeFormat 
Management_2016_Issue23_P035-040.pdf185,72 kBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.